A hold can be placed on your account for a number of reasons. When a hold is placed on your account you can still browse and navigate the Postmates apps and website, however you will not be able to place a new order until you have resolved the issue(s). Issues include:

  • Failed charge – Your payment method was declined when Postmates attempted to charge for your delivery or tip amount.
  • Disputed payment – A purchase made using your Postmates account was disputed as fraudulent with the payment provider.  
  • Unusual account activity – Our system detected an unusual order made using your Postmates account.